Answer routine enquiries
Help callers understand opening hours and services using the business information you have approved.
A clearer first response for your callers
Offer a human handoff
Give callers a transfer option when a separate team number is configured. Your team handles decisions that need a person.
Keep the conversation in view
Review what callers asked and organize follow-up through cases. Call review does not automatically place a callback.
From a caller's question to the next step
A sample call flow showing a greeting, a routine enquiry, and a request to speak with the team.
NABORYN / AI phone assistant
Product preview
NaborynAgent
Give callers a useful first response.
A connected phone assistant can greet callers, answer routine questions, and offer a route to your team.
Checking account...
Requires a supported plan and connected Twilio number. Transfers need a configured handoff number. Provider charges apply.
Assistant
Thank you for calling BrightHome. How can I help? You can press 0 to speak to our team.
Caller
What time do you open?
Assistant
Our office opens at 9 am, Monday to Saturday.
Caller
I would like to speak to someone about a repair.
Connect your business phone workflow
- 01
Prepare your business answers
Set your greeting, opening hours, services, and the situations that need a person. Decide how callers will be told they are speaking with AI.
- 02
Connect an incoming number
Configure a voice-capable Twilio number. To keep your current number, ask your carrier whether it supports forwarding to that number.
- 03
Test the route to your team
Configure a separate handoff number and test real calls before launch. Never forward the handoff number back to the assistant.
- 04
Review and follow up
Review call history and transcripts in Voice. Create a case when a conversation requires investigation or a callback from your team.
Understand your plan and call costs
NaborynVoice uses your NaborynAgent configuration and account entitlements. Review plan eligibility and AI credits before enabling a channel. Twilio numbers, minutes, forwarding, and transfers can carry separate provider charges. NABORYN does not configure carrier forwarding or provide emergency calling.
Questions before you connect
Can I keep my existing business number?
You may be able to forward it to a connected Twilio number, depending on your carrier and number eligibility. Confirm availability and forwarding charges with your provider.
Does it replace my team?
No. Use AI for routine questions and configure a human handoff for requests that need a person. Test availability and what happens when the transfer is unanswered.
Can I use it outside business hours?
Calls reaching a configured live channel can be handled outside your office hours, subject to service and provider availability. Arrange after-hours forwarding with your carrier where supported.
Is Voice a separate product plan?
Voice is a phone-assistance capability powered by NaborynAgent. It is not a separate NABORYN subscription; provider services are billed separately.