A visitor gets an answer instead of leaving with a question.
- Answer repeated questions using your own business information.
- Help visitors choose which service to ask about.
- Keep conversations available for your team to review and follow up.
Sample conversation
Visitor
Do you cover my area?
Assistant
Which town are you in? I can check the service areas listed by this business.
Visitor
Near the town centre. I also need a quote.
Assistant
Tell me which service you need. I can help you prepare the enquiry for the team; they will confirm the quote.
Before you start
- A website you can edit, or someone who can add the chat widget for you.
- Your services, FAQs, opening hours, and escalation contact.
- An eligible NABORYN plan and available AI credits for customer conversations.
From setup to your first conversation
1.Tell it about your business
Create a customer-support assistant. Add your FAQs and policies in Knowledge, and set the questions it should leave to a person.
2.Try real customer questions
Use the private preview to test common questions, missing information, and requests to speak to a person. Correct the business information before launch.
3.Add it to your website
In Deploy, enable the website widget, approve your website's origin, and copy the supplied script into your site's custom-code area. Some website plans require an administrator or developer to add scripts.
4.Activate, check, and follow up
Activate the assistant in Configure. Test the widget on your actual website, review Inbox conversations, and create an assigned case when your team needs to act.
What is connected, and what still needs setup
A chatbot does not automatically know a customer's order, account, or delivery status. Those answers need an authorized connected system. Make visitor privacy information available and ask only for information needed for the enquiry.
Questions before you connect
Do I need to rebuild my website?
No. The widget can be added to an existing website that permits custom scripts. Your website administrator can help if your CMS or plan restricts this.
Will it answer only from my documents?
Its instructions and connected knowledge guide its answers, but AI can still make mistakes. Test it and tell it to acknowledge missing information rather than guess.
Can a person take over?
Your team can review saved conversations and create follow-up cases. This is not a promise of a live staffed-chat takeover; agree a contact or follow-up process with your team.