Account and data deletion

What to include

1. The app or game name and whether you use Android, iOS, or a web service.
2. Whether you want all associated personal data deleted, a specific type of data deleted, or a web account and its associated data deleted.
3. An existing app, user, or support reference, if you already have one. If you have none, say so; you can still submit the request. For a NABORYN web account, include its email address.

Do not send passwords, API keys, full payment-card details, or identity documents. We may request limited additional information through an appropriate process to verify your authority and identify the records, including for a parent or authorized representative.

Data covered by your request

• App data: identifiable personal data we hold about your use of the named app, such as support communications and any associated online game records, where those features are supported.
• Advertising and analytics: identifiable records processed for us through AdMob or Firebase Analytics, subject to the applicable provider process. We request deletion from service providers where required. An email address alone may not identify device-based SDK records; we will explain what can be located and any limitations.
• Web accounts: the account and associated personal data for the requested scope, including profile information, project content, agent documents, and conversation records, subject to the retention exceptions below. A shared NABORYN web account can cover more than one product, so please identify whether the request covers all products.

After appropriate verification, we delete the personal data covered by your request that we are required to delete. We do not treat account deactivation as account deletion. Information held independently by an app store or other provider may require a request to that provider; we will explain this when relevant. Truly anonymous statistics that cannot be linked to you cannot be located as individual records.

Data that may be retained

We may need to retain transaction and invoice records for accounting or legal obligations, limited security records for a genuine fraud or abuse investigation, records needed for a dispute, and a limited record of your request to demonstrate how it was handled. Such records are retained only for the applicable purpose or required period, not to keep an otherwise deleted account active.

Backup copies may remain until replaced through the backup lifecycle. In our response, we explain any relevant retained categories, the reason, and the applicable retention period or the criteria used to determine it. Provider-side retention can differ. See the Privacy Policy retention section.

What happens next

Our support team reviews your request, asks for necessary clarification or verification, and tells you the expected completion date. We handle requests within applicable legal deadlines and explain any permitted extension. We confirm the outcome, including records we could not identify or information that must be retained.

This is a support-managed request process, not an instant deletion tool. You can follow up by replying to the same email conversation.

Device data and purchases

Clearing app storage or uninstalling an app can remove locally stored progress and preferences, but does not automatically delete server-side or provider-held records. You do not have to reinstall the app to contact us.

Deleting app data or a NABORYN account does not cancel an Apple, Google Play, or separately billed subscription. Manage renewal with the billing provider if you also want to stop future charges. A deletion request does not itself delete your Apple or Google account.